Services & Support
Specialized services for Siemens systems. From pre-sales support and panel manufacturing, to field support, repairs, and certified training.
Simotech delivers specialized services focused on Siemens technologies.
Design → Build → Support → Repair → Train
We support clients across mining, manufacturing, and process industries with reliable pre-sales support, field service, upgrades, maintenance, repairs, panel manufacturing, and training.
Pre-Sales Support
Pre-sales support for accurate product selection and system configuration.
Manufacturing
MCCs and custom-built control panels
Field Services
On-site support and maintenance
Repairs
Component-level repairs and warrantees
Training
Official courses and training by Siemens SITRAIN
Pre-Sales Support
Simotech provides technical pre-sales support for the specification and configuration of Siemens industrial components and systems.
Let us assist you with configuring the correct product, accessory or system for your application.
Product Configuration
- Low-voltage Protection and Switching devices
- Frequency Converters, Motors and Geared Units
- Automation, Process instrumentation and Network components
- Software and licenses
System Configuration and Design
- PLC and distributed I/O systems
- HMI and SCADA hardware selection
- Network architecture selection
MCC & Custom-built Control Panels
- Design and Configuration
- Bill of Quantities
Simotech combines practical field experience with Siemens engineering tools to help customers specify reliable, standards-aligned industrial solutions with confidence.
Panel Manufacturing & MCC Solutions
Custom-built panels and motor control centers developed in collaboration with certified manufacturing partners, using Siemens-approved components.
- Feeder panels
- DOL starter panels
- Soft starter and VSD panels
- PLC and remote I/O panels
Applications
- MCCs and containerised MCCs
- System integration with Siemens platforms
- Built to industrial specifications
Capabilities
Field Services & Technical Support
On-site services for Siemens-based systems and installations.
- VSD Maintenance and Cleaning services
- Installation, programming, & commissioning
- Fault-finding assistance
Variable Speed Drives & Soft Starters
Siemens SINAMICS, MASTERDRIVE, and SIRIUS 3RW
- Upgrade old DP (3UF5) to new pro V (3UF7)
- Installation, programming, & commissioning
- Fault-finding assistance
Motor Management Systems
Siemens SIMOCODE 3UF7
- Flow meter verifications (on site)
- Flow meter calibrations (off site, Siemens only)
- PROFIBUS network audits
- 3-phase earth leakage testing
Instrumentation & Compliance
Repairs & Warrantees
Repairs and warrantee claims for Siemens-based industrial components.
- Electric motors
- Siemens VSDs and soft starters
- Siemens switchgear components
- Siemens automation hardware
- General Siemens equipment (*Any repairable Siemens item)
Repairs & Warranty Claims – FAQ
- Variable Speed Drives (VSDs)
- Soft Starters
- SIMOCODE Motor Management Systems
- PLCs and Automation Hardware
- HMI and SCADA Equipment
- Process Instrumentation
- Industrial Communication Equipment
- Low-Voltage Switchgear and Control Equipment
- Industrial Power Supplies
- Electric Motors
Simotech can assist with repair and warranty claim services for a wide range of Siemens industrial products, including:
If you are unsure whether your product can be repaired, contact us with the product type, order number, serial number, and a description of the fault.
Please note that Simotech does not repair Siemens domestic or home appliances.
- Product description
- Siemens order number / MLFB number
- Serial number (if available)
- Description of the fault or failure
- Photos of the product or fault condition (recommended)
- Proof of purchase or invoice (required for warranty claims)
To initiate a repair or warranty claim, please provide:
Once the information has been reviewed, Simotech will advise on the appropriate next steps, including inspection, testing, transport arrangements, or quotation requirements
- Simotech receives the faulty item details and verifies the product and warranty status.
- If applicable, the warranty claim is submitted to Siemens for evaluation and approval.
- If the item is not covered by warranty, or if the warranty claim is declined, a Strip & Quote process may be initiated.
- Once a purchase order is received for the Strip & Quote process, the item is assessed and tested to determine:
- Nature of the fault
- Repair feasibility
- Repair lead time
- Estimated repair cost
- A repair quotation and/or replacement option is issued.
- The customer decides whether to proceed with repair or replacement.
- Upon receipt of an official purchase order, the repair or replacement process is initiated.
- Once completed, the repaired or replacement unit is tested and prepared for collection or delivery.
The standard repair process generally follows the sequence below:
Please note that repair procedures may vary depending on the product type, repair complexity, spare part availability, and Siemens factory requirements.
- Product inspection and diagnostics
- Disassembly and fault analysis
- Electrical and functional testing
- Preparation of technical findings and reporting
- Administration and handling
A Strip & Quote process is a technical inspection and fault-finding procedure used to assess a faulty product before a repair quotation can be issued.
The process may include:
A Strip & Quote fee is normally charged to cover the associated labour, testing, handling, and administrative costs.
This fee may not apply where a warranty claim is approved by Siemens.
- Repair cost
- Replacement cost for a new unit
- Estimated lead time
- Repair scope or findings
- Failure or fault analysis report (if requested or applicable)
Depending on the nature of the repair, the quotation may include:
- The product is obsolete
- Spare parts are no longer available
- Repair is not economically viable
- The product has sustained severe damage
In some cases, Siemens may recommend replacement instead of repair if:
- Product type and complexity
- Nature of the fault
- Spare part availability
- Factory repair requirements
- Importation of components
- Siemens evaluation and approval processes
Standard repair lead times are typically between 3 and 4 weeks from the date of official repair order placement.
However, lead times may vary depending on:
Repairs involving imported spare parts or overseas factory repairs may take significantly longer.
Typical international repair lead times may range between 6 and 18 weeks depending on the scope of repair and factory workload.
Simotech will always endeavour to minimise repair turnaround times where possible.
- Repair the product, or
- Replace the product with a new or equivalent unit
- Product type
- Repair complexity
- Spare part availability
- Factory repair requirements
Warranty claims are subject to technical evaluation and approval by Siemens.
If a warranty claim is approved, Siemens may elect to:
Replacement lead times are typically between 3 and 4 weeks from the date of warranty approval, subject to stock availability.
Repair lead times under warranty may vary between 3 and 18 weeks depending on:
- Proof of purchase or invoice
- Product serial number
- Installation and commissioning details
- Failure description
Standard Siemens product warranties generally cover defects related to factory workmanship and intended operational use.
Warranty periods may vary depending on the product category, application, and Siemens supply terms. In many cases, the standard warranty period is 12 months from the date of delivery or collection.
To assess warranty eligibility, Simotech and Siemens may require:
All warranty claims remain subject to Siemens evaluation and approval.
- Incorrect installation
- Incorrect wiring or configuration
- Misuse or unintended application
- Mechanical damage
- Environmental damage (water, dust, corrosion, heat, etc.)
- Power quality issues or electrical surges
- Unauthorized modifications or repairs
- Improper storage or handling
- Normal wear and tear
Warranty claims may be declined if the failure is caused by factors such as:
Final warranty approval remains at the discretion of Siemens following technical evaluation.
- Product type
- Nature of repair
- Components replaced
- Siemens repair policies
Yes.
If the repair is performed under an approved Siemens warranty claim, the repaired or replacement item will normally retain the balance of the original warranty period.
If the repair is customer-funded and performed outside of warranty, the repaired item may carry a repair workmanship warranty. The warranty period may vary depending on:
Repair warranties typically range between 3 and 12 months.
All warranties apply to factory workmanship and intended operational use only.
- Returned to the customer, or
- Disposed of upon written instruction from the customer
If the customer elects not to proceed with the repair after assessment and quotation, the applicable Strip & Quote fee and any associated transport or handling costs will remain payable.
The product may then be:
Storage charges may apply for items not collected within a reasonable period after notification.
- Product type
- Level of testing required
- Siemens factory involvement
- Extent of disassembly and analysis
Yes.
Failure analysis reports or technical findings may be supplied upon request, depending on the nature of the repair and the evaluation performed.
Report availability may vary depending on:
Additional charges may apply for detailed engineering or forensic reports.
Yes.
Where applicable, repaired products undergo functional testing and verification procedures prior to return.
Testing procedures may vary depending on the product type and repair scope.
- Expedited replacement quotations
- Alternative product recommendations
- Emergency sourcing assistance
Loan or temporary replacement units are generally not available.
Due to the extensive Siemens product portfolio and the specialised nature of industrial equipment, it is typically not practical to maintain temporary replacement stock for all product variants.
Where possible, Simotech may assist customers with:
Siemens Training (SITRAIN)
Access to certified Siemens training through Siemens SITRAIN, tailored to your operational requirements.
- Online
- At Siemens (Midrand)
- At Simotech (Middelburg)
- At Customer (On-site)
Training & Venue Options
- Automation with TIA Portal, SIMATIC S7, PCS7
- HMI & SCADA
- Industrial communication
- Process instrumentation
- Drives & switchgear
- Motion Control System
- Digital Enterprise